Broadband and landline customers will find it easier than ever to change provider and secure a better deal under a new ‘One Touch Switch’ process announced today by Ofcom.

This change means that all broadband users, including FttC (Fibre to the Cabinet), cable and full fibre customers, will only need to contact their new company to switch, with no need to speak to their current provider before making the move.

Customers can already switch providers on Openreach’s FttC network, but for the first time, customers switching between different networks or technologies will be covered by the simpler process. For example, switching from FttC broadband to Virgin Media or Fibre to the Premises.

Currently, these customers need to contact both their existing and new provider to co-ordinate the switch, which often involves either an interruption in service between the old service ending and the new one starting, or an overlap of services, resulting in additional costs.

An Ofcom press release with more detail about the announcement is also available.

To find out more, contact one of our team on 01228 594 682 or email info@integrityoffice.co.uk to discuss your requirements.