IT Helpdesk Technician
Primary responsibilities include management and triage of support tickets raised, escalate tickets in a timely manner and provide excellent customer service.
The Role:
- Manage and triage support tickets raised
- Escalate tickets to the relevant team in a timely manner
- Support clients in a confident and personable manner
- Provide IT Support for software and hardware, including:
Windows 10/11, Microsoft 365, Exchange Online, Hosted Telephone Systems - Building and maintaining rapport with customers
- Work as part of a team rota to cover 7am to 7pm
Desirable Skills:
- Understanding of basic network services such as DHCP and DNS
- Familiar with Active Directory
- Understanding of network infrastructure such as switches and routers
- Familiar understanding of Microsoft 365
- Understanding of hosted voice solutions
- Confident telephone manner
- Works well under pressure
Training is provided and the opportunity to enroll with our training partner in an IT Discipline with recognised certification
A driving licence is required, use of a company vehicle will be provided.
Experienced IT Engineer
This role will primarily include 2nd line remote support as well as on-site support and installations for a wide range of clients.
Skills:
- ITIL Disciplines around Fix and Fulfil ticket management
- Windows 10/11 Configuration
- Windows Server Operating System
- Basic Network Troubleshooting: TCP/IP, DNS, DHCP etc.
- Good Knowledge of Microsoft 365 including Teams, Exchange Online and AD Sync
- Software installation, configuration and maintenance
- Excellent communication and interpersonal skills
A driving licence is required, use of a company vehicle will be provided.
Salary in the region of £24k-£28k depending on experience