Integrity offers an excellent career in a fast-paced industry with a wide range of clients across multiple sectors.

Integrity IT Solutions is recruiting additional IT specialists to join our team.

IT Helpdesk Technician

Primary responsibilities include management and triage of support tickets raised, escalate tickets in a timely manner and provide excellent customer service.  

The Role:

• Manage and triage support tickets raised
• Escalate tickets to the relevant team in a timely manner
• Support clients in  a confident and personable manner
• Provide IT Support for software and hardware, including:
  Windows 10/11, Microsoft 365, Exchange Online, Hosted Telephone Systems
• Building and maintaining rapport with customers
• Work as part of a team rota to cover 7am to 7pm

Desirable Skills:

• Understanding of basic network services such as DHCP and DNS
• Familiar with Active Directory
• Understanding of network infrastructure such as switches and routers
• Familiar understanding of Microsoft 365
• Understanding of hosted voice solutions
• Confident telephone manner
• Works well under pressure

Training is provided and the opportunity to enroll with our training partner in an IT Discipline with recognised certification

A driving licence is required, use of a company vehicle will be provided.



Experienced IT Engineer

This role will primarily include 2nd line remote support as well as on-site support and installations for a wide range of clients. 

Skills:

• ITIL Disciplines around Fix and Fulfil ticket management
• Windows 10/11 Configuration
• Windows Server Operating System
• Basic Network Troubleshooting: TCP/IP, DNS, DHCP etc.
• Good Knowledge of Microsoft 365 including Teams, Exchange Online and AD Sync
• Software installation, configuration and maintenance
• Excellent communication and interpersonal skills

A driving licence is required, use of a company vehicle will be provided.

Salary in the region of £24k-£28k depending on experience