Outlook 2007 and Exchange Online

Microsoft have updated their recent announcement about the protocol previously used by Outlook 2007, 2010, and 2013 to connect with Office 365 (RPC over HTTP aka Outlook Anywhere). The updated announcement indicates that the protocol will NOT be removed on October 31, but confirms that RPC over HTTP will reach end of support in Office 365 at that time, and that MAPI-over-HTTP will be the only supported protocol. The update also emphasizes that with RPC-over-HTTP the quality of the mail experience will decrease over time.

Basically – that means “don’t call Microsoft for help if it doesn’t work”, it doesn’t mean it won’t work. Outlook 2010 users can switch to MAPI-over-HTTP as a supported version by installing Office 2010 Service Pack 2, while Outlook 2007 users will need to upgrade to a newer version if they want support.

It is also possible that existing Outlook 2007 clients using RPC over HTTP may continue to work, but you may have problems if connecting a new client using Outlook 2007.

What are your options?

For the best support and user experience we would recommend one of the following actions:

Upgrade to Office 365 – the cloud subscription version of Office which will always keep you up to date with future updates
Upgrade to Office 2016, which is sold as a one-time purchase
Upgrade to an earlier version of Office, such as Office 2013

What is Office 365?
Office 365 refers to subscription plans that include access to Office applications such as Word, Excel, and Powerpoint as well as other cloud services, including Skype for Business, Exchange Online, and OneDrive for Business.

If you require any further information, contact our team on 01228 594682 who are able to advise you on the option which best suits your needs


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