Support

IT Support Helpdesk

An IT Support Agreement with Integrity IT gives businesses the benefit of a tailored support model with proactive monitoring and a dedicated helpdesk with unlimited support.

We offer a number of different service packages, so that you can choose the most suitable level of IT support for your business.
Our monitoring agents monitor your network 24 hours a day, 7 days a week. Automatically logging any potential problems with our helpdesk before they occur and allowing us to address them remotely without disruption, maximising your uptime and increasing productivity.

We monitor your IT systems for:

  • Anti Virus Definitions
  • Critical Security Patches
  • RAID Array/Hard Disk Errors
  • Disk Usage/Free Space
  • System Temperatures
  • Service Stoppages
  • Memory Usage
  • CPU Usage
  • Backups

We don’t just monitor your servers.  Firewalls, PC’s, laptops and more can all be monitored, enabling us to keep abreast of all aspects of your network.  This information can then be used to provide comprehensive management reports, allowing you to plan and budget for future IT requirements.

Automation

Our software can automate functions to a schedule of your choice.  For example, security patches can automatically be installed at 3AM every Sunday then reboot if required, or temporary files can be deleted every other week, further aiding to minimise downtime.

IT Support Contracts
Are you:

  • Not getting value for money from your current IT provider?
  • Unhappy with your current IT providers service or expertise?
  • Stuck in a break/fix model with an outdated IT strategy?
  • Unhappy with surprise costs or hidden extras?
  • Using a small IT support company that can’t keep up with your requirements or growth plans?

As well as system monitoring and automation, a Business IT support contract gives you unlimited access to our technical team via phone or email during business hours who can assist you via our Bomgar remote support platform.  Our Gold Support Packages also cover any on-site visits you require.

Remote Support

Visit our Support Portal and follow the instructions provided by our remote support technicians, all of our remote Bomgar support sessions are also recorded for your security and peace of mind.

Business Continuity

Almost all businesses rely heavily on IT in order to operate effectively, this makes access to data vital to the survival and continued operation of the business.  Integrity IT can help you put in place and test your Disaster Recovery and Business Continuity plans.  Additionally, we can even host an offsite backup of your virtual servers.  All backup data is held and transported in 256-bit encryption and unlike traditional cloud based backup solutions – The data is quickly accessible should the worst happen.

Expertise

As a Microsoft Silver Partner, Integrity IT have demonstrated our proven expertise and are able to offer expert advice in order to help our clients realise the potential of their business